The Surgery Center of Fairbanks was recently featured in the national Outpatient Surgery Magazine, in, “Three Keys for Keeping Patients Happy.” The article focuses on the new patient communication and engagement tool being used at The Surgery Center to simplify pre-surgery information and arrangements for patients. This is especially crucial for patients and families during COVID and to streamline advance coordination steps for those traveling from rural communities to Fairbanks for surgery.
3 Keys to Keeping Patients Happy
Even before the coronavirus crisis, operating a surgical facility in one of Alaska’s largest cities brought unique challenges. Patients from rural villages in the state’s rugged interior often had to fly to the Surgery Center of Fairbanks for a pre-operative appointment a week before their procedures. Many flew home and returned in time for their surgeries.
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With COVID-19 visitor restrictions in place, surgical team members at The Surgery Center of Fairbanks use communication apps to update patients’ family members during surgery and inform them when their loved ones are ready for discharge.