The Surgery Center of Fairbanks is committed to quality care and would like to be informed of any concerns related to your care or safety. You may discuss, or place in writing, your concerns with your physician, an employee of The Center or the Administrator. All patient concerns, problems or complaints regarding treatment, service, billing issues and damaged or lost articles will be forwarded to Keli Hite McGee, Administrator, at The Surgery Center of Fairbanks, 907-458-7263 or firstname.lastname@example.org, for investigation and appropriate response. Your grievance will be investigated and responded to in writing within 72 hours.
You have the right to file a grievance if you feel your rights have been violated. It may be directed to the State of Alaska, Health Facilities Licensing and Certification, 4501 Business Park Boulevard, Building L, Suite 24, Anchorage, AK 99503, (907) 334-2482, or toll free (outside Anchorage) at 1-888-387-9387 (outside Anchorage) or https://www.hhs.gov/hipaa/filing-a-complaint/index.html
Patients can submit a complaint to The Joint Commission by e-mail. Your e-mail should include the name and address of the hospital/organization, and a thorough explanation of your complaint.
The public can also submit a complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.” The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative; however, no complaints are taken over the telephone.
Patients who are Medicare beneficiaries can receive help from the Medicare Beneficiary Ombudsman to receive information about and understand their Medicare options, and to apply their Medicare rights and protections. The website is